Evaluate how personal learning and development may benefit others Essay

?Evaluate how personal learning and development may benefit others Personal development is very significant as this builds and helps individuals to achieve their goals, the individual can do this by working to their full potential and as well as set themselves achievable targets that they can achieve by using their potential. Personal and professional development is about the way the individual progresses and develops in a personal professional way. In all career an employer examines this by the employee manger to know and see how she or he has developed in a professional way. An Individual who’s in their last year of college can do this unit personal and professional development. This is good unit as it helps the individual to identify their strengths and weakness and it also helps to improve theses weaknesses. If an individual is not yet aware of their strengths and weakness they will struggle to set themselves goals and achieve what they can to their full potential. An example of this is that in this unit, the individual look at many things such as influences on their studies, performance action plan, researching about theorists like Kolb learning cycle. Also Honey and Mumford and figuring out what type of learner the individual is, for example reflector, activist, pragmatists and theorists. They are a lot of things which can influence individual’s personal and professional development. Examples of this are role models, motivation, experiences in the past, time management, planning and setting goals. An individual develops in different ways as comes across different personal learning experiences. The first and the major influence is motivation . This influence individual’s personal and professional development. Motivation is what drives someone to do something. It is the underlying reason for why people do what they do. A famous quote from zig ziglar â€Å"of course is not permanent but then, neither is bathing, but is something you should do on regular basis†. This quote by American author who’s believes that motivation doesn’t last long but to succeed in life an individual needs to be motivated and keep it their mind at regular basis in order to do well. Past experiences are second influence which may affect individual’s personal and professional development. Past experience is experience which has occurred in past in individual life. This can from time to time stop an individual from personal learning and professional development. Every individual has got a past experience that may affect them from doing their full potential and from time to time this may be an obstacle. In phycology a study which was done which I will explain is Pavlov (Classical conditiontioning). What Pavlov found out that there is a human behaviour is learnt through different reflex responses and many stimulus for example unconditioned stimulus unconditional response, conditioned response and conditioned stimulus. An individual will use their past experience by using classical conditioning. For example an individual has been finding it tough find a job and this is since they haven’t got any qualification as they did not take education serous. At late stage of their individual has learnt is that in order to get good job. They will go back to college and try their best to achieve a good that they can get the qualifications which they need. I am now going to apply classical conditioning, Unconditional response: Is the individual is finding it difficult to get a job because they don’t have no qualification. Unconditioned stimulus: The conditioned response is because they never took secondary school and college serious they are suffering the consequence because they are unable to find a job. Conditioned response: The conditioned response is she is going to back to college and take it serious. Conditioned stimulus: The conditioned stimulus is this individual will remember every time what has happened to them in the past when they haven’t taken The influence that I will looking at which affects individuals personal learning development is role models. Role model is somebody who an individual look up to or someone that has inspired an individuals in their life. When an individual has role models they can great effect on an individual personal learning and development because people look up to others and do what they doing. For example a when a student has no interest for their college. But what this individual has that other individuals are doing their work and less stress. This individual may change in a very positive way by realising what other students are doing role models. An American psychologist had done a study which describes the social learning theory which as observational learning. He explained his theory by putting a giant bobo doll in a room with a child and an adult. During the experiment the adult would violently punch the bob doll, once the adult stop hitting the doll; he realised that the child in the same room as the adult would do the same t thing as the adult done to the bobo doll. This is observational learning and this is because the child witnessed a negative behaviour form seeing the adult. This psychologist has shown that do look at role models Time management is also a great influence on personal learning and development of other individuals. This is because everyone tracks the time in order to do most things work and college, work even sleeping this is clear example which that most things in life, if not all are timed. For example drake a Canada artist said† Better late than never, but never late is better†. This quote reflects the important of time keeping life.

Comparison of the Italian Prison System to Ours Essay

university of phoenix| A World Apart| A Comparison of the Italian Prison System to Ours| | Matthew Kramer| 4/23/2011| | The Italian correctional system although much older than the American system are very comparable to each other. Both have come from fledgling institutions in the past that have both evolved because of officials in higher positions as well as concerned citizens that have voiced their opinions on how inmates are treated and how they are housed during their sentences. They have both experimented with the Pennsylvania and Auburn style types of correctional institutions. While America has primarily gone with just one of the models Italian prisons have taken a mix of both throughout their country. Their types of institutions are also pretty much the same as we have here with problems with overcrowding and underfunding. Italy has designated three separate penal housing authorities that are divided into three preventative detention institutions these are as follows: The preventive detention centers, the institutions for the execution of sentences and the institution of security measures. However the building of these institutions has been a problem due to funding and has also placed many inmates in cells that are built for one inmate. America also has the same problem with overcrowding and underfunding causing our country to place more inmates in spaces that were not designed for that many people. We will not place more than two inmates to a cell as where in Italy you may see more than two in a cell for a period of time because there is nowhere else to put them. The institutions for the execution of sentencing are divided into sub groups of arrest centers and detention centers. The institutions of security measures are also broken up into prison farms, work homes, treatment and custody centres and judicial psychiatric hospitals. American correctional institutions also have something similar to this although most of these are accompanied under the same umbrella. Inmates that enter the American system initially go to prison and from there unless sentenced differently they will be placed in a half way house or probation and parole house. Mental health inmates tend to stay at the prison while some will be moved to state mental hospitals for further treatment. The population of the two different correctional systems is very different here in America our inmate population is at almost 2. 5 million as of a survey done in 2008 while in Italy their total inmate population as of 1997 forward was at 55,136 and counting but the comparison of numbers to each other is very different. Many argue that this is due largely to our freedom and laws that govern our land and the allowance for the right to bear arms in the United States. Italy is a country of great reform and is always changing their laws this might also have an effect of how many inmates also make it in to prison. While American prisons are overrun much more then Italy’s are this forces us to privatize our correctional institutions to save space and maybe some money but mainly space. Since Italy’s inmate population is relatively low compared to ours but they do face overcrowding due to the limit of prisons they have built they do not tend to privatize the inmates out. Italy’s security levels are also similar to ours in they will segregate inmates that are more violent and volatile than others. The first level which is their high security is designed to hold inmates that have been convicted of a crime involving the Mafia, kidnapping, extortion or drug trafficking. First level prisoners will be assigned to prisons out of their areas that they live they are also not allowed out of their living areas which means anything that they do as far as programming, school, talking, walking etc. The second level which is their medium security and makes up most of their inmate population have all the schooling and programming that is available. The third level or minimum security is the lowest level and are allowed to have little supervision and placed in the least restrictive areas there are. American prisons are generally the same as we have the same levels our inmates are categorized with other levels within these levels that will determine what type of perks they are allowed while locked up. Prison life in both countries probably only differs little due to the prison that you are locked up in to the people that make the laws. For everything else how you have to watch your back and the groups that inmates will place themselves with for protection this does not change just from country to country you will see remains the same. Italy has three types of release that is comparable to America’s parole they are conditional release, amnesty and pardon. Conditional release is the most widely used in the country and is more like American parole then the other two. Inmates can be granted this if they have served at least 30 months or at least half of their sentence. They must have been good inmates while they were incarcerated and also they must believe that the inmate will be successful if released. They still must report to someone and get a job and have a place to live which is the same for American inmates on parole. Amnesty can be granted before or after the sentence and it basically commutes the sentence this was very unpopular and not used very much and since 1992 no amnesties have been granted. Pardons are the same in Italy as they are in America and can be granted by a governor or president. Article 111 of the Italian Constitution which was amended in 1999 will allow the defendant the right to question the accused and all parties to be cross examined. As where before a person could be convicted based on statements made during the preliminary phase of a trial. This allows inmates before sentenced or found guilty of a crime the right to face their accuser and question them as to why they are accusing them of committing a crime. The comparison of the two correctional systems you can see a lot of similarities and then there are vague differences. In my opinion I would take the American correctional system over the Italian one. This is due to the reading I have done and the way the Italian courts and correctional system are set up.

Information and political engagement in America: The search for effects of information technology at the individual level Essay

Activism (Coffee Party). Introduction                  Many onlookers doubt the ability of digital media to revolutionize the political game. The Internet is associated in the new global activism far beyond just reducing the costs of communication, or surpassing the geographical and temporal barriers accompanying with other message media. Innumerable uses of the Internet and digital media expedite the loosely designed networks, the weak character ties, and the patterns of issue and protest organizing that define a new global demonstration politics. Scrutiny of various cases shows how digital network patterns can facilitate: perpetual campaigns of the Coffee Party Movement, the evolution of broad networks despite comparatively weak social identity and ideology ties, alteration of individual member organizations and whole networks, and the capacity to link messages from personal computers to television screens. The same merits that make these communication-based politics resilient, and also make them vulnerable to hitches of control, policymaking and collective identity. This essay uses the realization and fruition of the Coffee Party, a political association in the US that inaugurated as a Facebook Group, to see the upsurge of a transnational activism that is aimed past states and directly at corporations, trade and development organizations bargains a fruitful area for indulging how communication practices can help in creation of new politics. Documentary filmmaker Annabel Park formed the political party as a forward leaning rejoinder to the Tea Party movement in the US. As a tryout, Park setup a Facebook group called, â€Å"Join the Coffee Party Movement,† conjecturing that the way to instigate political participation in the general inhabitants was to create a public spere for civil discourse. The fame and critical mass involvement on Facebook offered a new, and well-suited podium for Park’s experiment (Bimber, 2007). The public spheres created by the Internet and the Web are more than just parallel information universes that exist independently of the traditional mass media. A growing conventional wisdom among communication scholars is that the Internet is changing the way in which news is made (Boeder, n.d.). New media provide substitute communication spaces in which information can develop and be sociable widely with fewer conventions or editorial filters than in the mainstream media. The gate-keeping capacity of the traditional press is weakened when information appears on the Internet, presenting new material that may prove irresistible to competitors in the sphere of 24/7 cable news channels that now occupy important niches in the press food chain. Moreover, journalists may actively seek story ideas and information from Web sources, thus creating many pathways for information to flow from micro to mass media (Boeder, n.d.). New forms of virtual political organization are changing public discourse by broadening and altering participation. Issue entrepreneurship, first conceptualized by Jà ¼rgen to explain the effects of the Internet’s openness and immensity on political discourse is shown here to be at once prescient and insufficient (An encyclopedia). The anticipation of the issue entrepreneur as a central player in Internet enabled political discourse, before it really existed, is prescient (Edward & Chomsky, n.d.). We see issue entrepreneurs emerge from Coffee Party Leadership, from amongst the members and in a few different types of dissent. Jà ¼rgen’s lattice structure, however, fails to anticipate the one-dimensional nature of the political context studied here. Ideology is dominant, and nation, geography and organizational dimensions are nearly absent. Mass media framing of movements clearly varies from case to case, depending on how activist communication strategies interact with media gatekeeping (Habermas, 2003). A global activist movement that is committed to inclusiveness and diversity over central leadership and issue simplicity should have low expectations of news coverage of demonstrations that display the movement’s leaderless diversity in chaotic settings. Why has a movement that has learned to secure good publicity for particular issue campaigns and organizations not developed more effective media communication strategies for mass demonstrations? I think that the answer here returns us to the opening discussion of the social and personal context in which this activism takes place. Not only are many activists in these broadly distributed protest networks opposed to central leadership and simple collective identity frames, but they may accurately perceive that the interdependence of global politics defies the degree of simplification demanded by most mass media discourse. While issue campaign networks tend to focus on dramatic charges against familiar targets, most of the demonstration organizing networks celebrate the diversity of the movement and resist strategic communication based on core issues or identity frames (Bimber, 2007). For instance, discourse enabled by social and participatory media reduce physical barriers, but in this case also make traditional boundaries nearly invisible. The theoretical, design and practical implications of this for socio-technical citizenship are immense. The social and economic interests of citizens are more closely related to nation, geography and institutional dimensions; yet, for the Coffee Party, discourse is not focused there. Self-interest is, in some ways, marginalized by the socio-technical system from which Coffee Party discourse emerges. One important dimension of deliberative discourse on the Coffee Party Facebook page is the presence of both official leadership and leadership that emerges from members. Members lead in two ways; by joining in the discussion for a compelling topic (low frequency posters), or by sparking discourse across a range of topics (high frequency posters).One caution about the discourse we analyzed is the disappearance of user 4283’s comments on the Coffee Party Facebook page (Agre, 2008). Beyond the characterizations of the Coffee Party activists, the predominant news framing of the overall protest movement is also negative, as in â€Å"anti-globalization.† This is clearly a news construction that is at odds with how many of the activists think of their common cause. If movement media framing could be put to a vote among activists, â€Å"democratic globalization† would win over â€Å"anti-globalization† by a wide margin. For example, here is how American labor John Sweeney put it: â€Å"It’s clear that globalization is here to stay. We have to admit that and work on having a seat at the bench when the rules are written about how globalization works.† It is apprehensive with the world: omnipresence of corporate decree, the rampages of monetary markets, environmental destruction, maldistribution of power and wealth, international institutions persistently overstepping their mandates and lack of international democracy.† (Habermas , 2003). The elimination of contributions of dissenters, for whatever reason, would not be commensurate of Dahlberg’s criteria. In a socio-technical space, however, they demonstrate rudimentary gardening of content similar to what occurs on Wikipedia. Future designs of political discourse oriented social and participatory media ought to consider tools and practices for maintaining awareness of editing and what some might view as censorship. Finally, the network structure of this emergent, virtual organization reveals that, although the Coffee Party Administrators are responsible for the parent post content, they avoid participation in discourse regarding controversial ones. Advocates show up as central figures in the discussions that they lead, as do dissenters. Dissenters, however, draw a more diffuse, less centralized network around them. This phenomenon warrants future study focused on understanding how dissent that limits discourse might be separated from dissent that engages discourse. An interesting contrast to focus on here is between user 4283, who dissented without discourse and user 4080, who dissented with reason and direct references to other discussants. Designers of social and participatory media for political discourse might consider incorporating more sophisticated social cues for identifying and managing both dissent and advocacy. Social and participatory media has the potential to engage citizens. The Internet is mixed up in the new global activism far beyond plummeting the costs of communication, or outdoing the geographical and temporal barricades found in other communication broadcasting. Different uses of the Internet and other digital media facilitate the loosely structured networks, the puny identity ties, and the question and demonstration campaign unifying that define a new overall politics (Richard & Douglas, n.d). In specific, we have seen how certain configurations of digital networks enable: Cofee Party campaigns, the growth of extensive networks despite (or because of) comparatively weak social identity and ideology ties, the transformation of both discrete member organizations and the growing patterns of whole networks, and the aptitude to communicate messages from desktops to TV screens. The same qualities that make these communication based politics sturdy also make them vulnerable to problems of control, decision-making and collective identity (Ancu & Cozma, 2 009). The Coffee Party is an illustrative example of how this type of technology begins to realize deliberative discourse through technology; and also a study of how this discourse is constrained. Future research should consider both what we learned, and how new social and practice oriented designs can lead to greater citizen engagement. The rise of circulated electronic public domains may ultimately become the model for public facts in many areas of politics, whether launch or oppositional. It is clear that conventional news is disdainful from the attrition of audiences (more in commercial than in public service structures), and from the shattering of remaining audiences as channels increase. Perhaps the next step is a meticulously personalized information system in which the precincts of different issues and different political tactics become more permeable, enabling ordinary citizens to join campaigns, demonstrations, and virtual communities with few philosophical or partisan divisions. In this apparition, the current organizational weaknesses of Internet conscription may become a core resource for the growth of new global publics. References. Richard K. & Douglas MK. n.d. Oppositional Politics and the Internet: A Critical/ Reconstructive Approach. 704-725. Habermas, J. (2003). The theory of communicative action (1). Boston: Beacon Press. Agre, P. E. (2008). The Practical Republic: Social Skills and the Progress of Citizenship. In A. Feenberg (Ed.), Community in the Digital Age (pp. 201-224). Rowman and Littlefield. Ancu, M., & Cozma, R. (2009). MySpace Politics: Uses and Gratifications of Befriending Candidates. Journal of Broadcasting & Electronic Media, 53(4), 567-583. Bimber, B. (2007). Information and political engagement in America: The search for effects of information technology at the individual level. Political Research Quarterly, 54(1), 53-67 Boeder P., n.d,‘Habermas’ heritage’: The future of the public sphere in the Network society. Volume 10, no. 9 – 5 September 2005. pp. 1-13[28th Nov. 2014]. Edward H, & Chomsky N., n.d. A propaganda Model p. 256-283 Source document

Penn Foster – Why I Am the Best Candidate for the Job

Best candidate for the Job The Computer Help Desk Support Technician position at University of the West Indies correlates well with my skills and experience. The skills related for this job includes, assisting students, faculty, staff and any other customers who come to the front desk, dealing with computer issues, answering the telephone to give support with enquiries, and data entry using Microsoft Word, and Excel.I have significant knowledge of this field through my previous employment at T. A. Marryshow Community College, where I served as a Secretary within the Information Technology department. I acknowledged this vocation through my ability to troubleshoot problems and deal with customer issues. More specifically, I had a scenario with a visiting professor from a foreign country who came to the office for help with his laptop.Being new to the campus he was furious with the ups and downs of trying to find his way around and baffled because he had no idea of how to connect his l aptop to the internet. I seated the professor and assured him that he was at the right place. After a few minutes I was able to connect his device to the internet and I also handed him a map of the campus to help him get to different places on the campus easily. He was overly pleased with the customer service he received and the efficiency in which I handled his laptop.This occurrence has boosted my self-confidence and also motivated me to seek an advanced degree along that path. I enrolled at Penn Foster Career School program, where I recently completed a diploma in Computer Support Technician. This thorough training helped me to comprehensively understand the skills that are readily applicable to the position. With the acquisition of this knowledge I can guarantee you that am most competent for this position and that all concerned will mutually benefit.

Case study on cafe expresso

This is a detailed report on a research case study cafe expresso. This report throws light on how the company was facing problems because of their stagnant marketing strategy. And how did the company loose its market share and went to number three position after it faced down fall. They appointed a new chief executive Ben Thomson who brought up many changes in the company. This report also highlights about Ben Thomson’s leadership qualities. In this context few of important types of leadership theories and styles are explained. Ben Thomson also appointed Kam Patel as a new global HR who brought many important changes in the organization. This report critically analyses the situation of the cafe expresso and the role played by Ben Thomson and Kam patel, through underpinning theories of leadership, human recourse management and team work. The report also makes few recommendations to the company that will help the company to grow with its goodwill and will be able to get back to the number one position in the market with new name and fame. Table of Contents 1. 0. Introduction†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 5 LITERATURE REVIEW Introduction This case study elaborates us about a cafe house which was one amongst the most well reputed cafe houses in the world. Due to certain unfavorable situations, the cafe expresso had to face some problems. This report has discussed about Leadership, human resource management and team work in relation to this case study. I have also highlighted certain points on leadership styles and quality, human resource management characteristics and factors, team work and working effectively with the team. The report gives a clear picture on how the company worked together and how the new chief executive Ben Thomson worked in the situation of crisis. Then when the new HR director was appointed what kind of strategies she applied and what kind of new innovative idea she came up with, to encourage and motivate employees. It also discusses what kind of strategic planning she followed and so on. Strategic participation is very important for HR executives who desire to have increased influence in their company. A number of prior studies have suggested a great connection between Human resource management and strategic planning (Uen and Ahlstrom, 2012). Leadership is a special quality that not all individual possess. It is a kind of talent that has to be developed. According to Claydon. et. al, (2010, pg. 295), leadership in an organizational role involves establishing a clear vision and sharing that vision with others so that they follow willingly. In other words, the activity of leading people or a group of people or an organization or the capacity to follow the aim is called as leadership. The report also elaborates on team work and how the entire team in the organization helped the organization to get back its number one position. According to Claydon. et. al, (2010, pg. 650), â€Å"team work is difficult part of administration as it involves employees to work together trying their best to work under any situations and circumstances†. In other words, team work is the process of working together collaboratively with a team of people in order to achieve a goal . The main things that are highlighted in this report is, how did cafe expresso prelaunch their marketing strategy to get back their number one position back. According to Torrington and Hall (2011, pg. 57) â€Å"Human resource management includes conducting job, planning the needs, training orienting, communicating, recruiting the right people for right job†. It was an administrative discipline of engaging and developing employees so that they become more valuable to the organization. The report gives a clear picture of performance management and how did all employees work together to attain the goal. According to Kleynhams, Markham. et. al (2007), â€Å"A work of an employee is to progress towards predetermined goals†. LITERATURE REVIEW Cafe Expresso was one of the most leading cafe houses and it was also one among top three players in the cafe house. Cafe expresso had enjoyed 15 years of advantage of being on number one position. The main drawback which was committed by Cafe expresso was that, they being in a dynamic service sector, they did not change their marketing strategy and hence it caused them a problem, because other competitors from coffee world took over their business strategy and hence they had to face a major drawback in the market. Cafe expresso lost its market share. For a company to succeed in the turbulence of today’s business markets, it must never stand still or allow employees mindsets to congeal. This was one of the main mistakes committed by cafe espresso. Cafe expresso did not patent their company, so that any other companies couldn’t copy their business strategy. (Smith and Day, 2000). Strategic planning in many organizations has never given space for strategic thinking. However the planning is not sufficient. The requirement for strategic planning has never been in demand (Uehlinger,2004). Valuing employees in crucial time and communicating with them can help employee to motivate and reduce tension among employees. It helps building of essential trust and commitment to company. When the company hired a new chief executive Ben Thomson he transformed the entire organizational strategy. Ben Thomson took over the company’s marketing policy to a new level and helped it to come up with new marketing strategy. LEADERSHIP STYLES AND QUALITIES In a business there is a leadership style called â€Å"transformational leadership† which is essential and effective. Transformational leaders have ability, skills and integrity by which they encourage people to manage and communicate (Clegg, et. al, 2011, pg. 141). There are other few styles of leadership that are very famous like, 1. Transactional Leadership 2. Autocratic Leadership 3. Bureaucratic Leadership 4. Charismatic Leadership 1. Transactional Leadership According to Clegg,et. al, (2011, pg. ,138), â€Å"Transactional Leadership is a leadership style that starts with an idea that, the followers agrees to obey their leader â€Å". In this kind of leadership the leader has all the right towards their employees. This is such a kind of leadership which is based on management more than a dictator kind of leadership. In this kind of leadership the employees are encouraged by giving incentives, commission etc. 2. Autocratic Leadership According to Torrington,et. al, (1998, pg. 295), â€Å"Autocratic Leadership is a kind of leadership is an extreme kind of leadership where only the leaders have control over their employees†. This kind of leadership is used only in crisis when any kind of complex decisions have to be taken. That permits groups to relate their attention on performing there given tasks and vision, mission. 3. Bureaucratic Leadership According Torrington,et. al (1998,pg. 299), â€Å"Bureaucratic leadership is a Style where they work by books, follow procedures and ensure that their people work accordingly†. This can cause resentment when members don’t follow their advice or expertise. 4. Charismatic Leadership According to Clegg. et. al, (2011, pg. 139) â€Å"the difference between charismatic and transformational leadership lies between their main intention. The important side of charismatic leaders is that they believe more in self than in teamwork. In this kind of leadership if leaders take wrong decisions the whole company collapses. From the above mentioned 4 types of leadership, it can be concluded that, Ben Thomson was a transactional leader. He took up all the important managerial responsibility of the organization and also encouraged his employees simultaneously. We can also call him a charismatic leader, because he came up with certain ideas of employing a new global HR who took up the risk and applied it in an organization, where all the employees agreed to work accordingly and hence they succeeded to achieve their goal. According to the charismatic style of leadership the main intention was to reintroduce the entire marketing strategy in an organization. Kam Patel also can be regarded as transactional and charismatic leader. She took up risk of giving the opportunity to the store managers to take interview of new candidates and also gave opportunity to selected candidates to work on half-trial basis. According to Sparrow,et. al (1998, pg. 245), â€Å"a magnanimous leader is one who sees that a proper credit is given to all his/her employees†. Kam Patel is a magnanimous leader. This kind of leaders helps the employees to concentrate and grow better day-by-day. To become famous and take responsibility of failure needs courage that is a hallmark of leadership. HUMAN RESOURCE STRATEGY According to Torrington, et. al, (1998,pg. 69), the human resource management is about assurance and attitude, which is carried in business environment. (Eg: Kam Patel took into consideration about the wages and interest of employees). The following few factors are taken in to consideration while discussing about HRM. 1. Environmental factors 2. Share Holder 3. Human resource strategy 4. Long-term outcomes. According to Maund. et. al, (2001, pg. 71), human resource management has become very popular in western countries. It is very important how HRM is being handled for the success of the business. Like fashion and new trends in technology the human resource strategy also keeps changing day to day. Characteristics of Human resource management (Maund,. et. al. 2001,pg. 32. ) 1. A particular path of promises and hypothesis 2. A strategy informing and involving decision about employee 3. The central participation of all managers 4. Reliability to improve employment relationship. 5. Huaman resource management is about commitment, trust and employee-centered According to Wright, Gehart, et. al, (2010, pg. 350), companies that look for competitive advantage from employees must be ready to manage the outputs and attitudes of all the employees. Performance appraisal is a legal/official duty that is followed by managers and is accepted as the primary responsibility of human resource function. Managers now look at performance appraisal as annual belief. Kam Patel was very much aware of the situation and the environment in the organization hence she took a decision of making performance appraisal by making the employees of the organization as partners of cafe expresso. This was one of the new HR strategy which was introduced by her. She also stressed more on the following points like business strategy, resourcing and retention, learning and development, talent management, employee involvement and communication, compensation, incentives and benefits. Motivation: According to Maslow (1965), motivation refers to encouragement or supporting to work more effectively (Clegg, Kornberger and Pitsis,2011, pg. 148). In this context, it shows how Kam Patel, also focused on the compensation and benefits. She introduced new discount program, where the employees of the organization could have 30% of discount in all coffee stores globally. PERFORMANCE MANAGEMENT Performance management is one of the key factors that are supposed to be included in the management sector (Loewenberger, 2012). It includes few essential factors like, 1. Leading and motivating 2. Learning and development 3. Reward and recognition 4. Involvement, participation, and empowerment 5. Managing teams 6. Assessing performance Performance management is one of the key factors in the organization because it involves the efforts that are taken by the management and the leader (Loewenberger, 2012). The cafe expresso had to concentrate more on performance management because they had lost their market share. And also, because of less wages, they had few employees. So they had to concentrate more on performance management criteria to get back their position, because some where Ben Thomson and Kam Patel knew, how to handle and deal with performance management. Hence they were successful. TEAM WORK According to Torrington and Hall, (1998, pg. 335), a team can be described as a certain number of individuals working together to achieve a common goal. While performing in an organization the team comes at the beginning and the individual comes later. All the task that individual member does is regarded as the fulfillment towards the teams goal rather then their individual credibility. In other words, a team can be termed as more psychologically committed to each other to achieve a common target in which all employees are involved and share some amount of responsibility and outcome (Clegg, Kornberger and Pitsis, 2011, pg. 88). In the case of Cafe expresso, Kam Patel encouraged the employees of the organization to work in unity. She focused on appointing new partners through window advertising and verbal evidence. This approach worked very well for her because quite a lot of partners actually understood the marketing strategy and marketing approach of the organization. This kind of behavioral approach shows how Kam Patel worked indirectly on teamwork and took efforts to reach out to the employees. FUNCTIONS OF TEAM WORK (Loewenberger, 2012): 1. Task 2. Maintenance 3. Self-orientated 4. Collective performance 5. Positive energy 6. Complementary skills TASKS PERFORMED BY TEAM WORK Task is one of the main functions of team when they work together. A real team has a common approach goal and strategy to work together to achieve its goal. While working in team if people don’t challenge each other they will not be able to work effectively and independently. In a high-functioning team, people enjoy their work because any problem which comes across the team, becomes a challenge to them and hence they enjoy it. So any problem or difficult situation which ever comes across them they take it as a challenge (Loewenberger, 2012). In the case of cafe expresso the loss of market share and the loss of their number one position was one of the main challenges and it was a very difficult situation.. CONCLUSION It is believed employees and relationships are at the core of the business success. Hence from the above report we can draw a conclusion that cafe expresso was one of the leading cafe expresso and due to their stagnant marketing strategy they did not bring in any essential changes in their organization. Hence their marketing strategy remained the same for 15 years. In the mean time, other coffee houses copied their marketing strategies and plans, which affected their market share and hence they lost their position in the market. Under the active leadership of Ben Thomson and Kam Patel, the company undertook many new steps and tried to improve their marketing strategy. Kam Patel being the new HR manager introduced few ideas because of which the company got its position back. Even the employees were encouraged and motivated. Because of above factors, they recaptured their market share to some extent and were able to move to number two positions as the best cafe house across the globe. The company made many changes and followed new practices in the area of HRM, teamwork, leadership, and performance management to resolve their problems. When Ben Thomson and Kam Patel worked together as a team they were very successful and hence they enjoyed their work and came up with new strategies, which actually helped the team to achieve their market share and also helped to regain their position in the market. When Kam Patel actually brought up the new policy of making the employees as the business partners this strategy helped directly to the organization because each and every individual would with more interest and enthusiasm because they would feel that somewhere they were also responsible towards the success of the company. The strategy of feedback from customers helped the organization to develop and improve . She also introduced a coffee program called â€Å"coffee master â€Å"which enabled the employees to become ambassador. The discount of 30%added up to motivate the employees in a positive attitude. RECOMMENDATION After the analysis of the case study as a management student I strongly recommend SWOT analysis that is explained below with help of a diagram. Internal Factors STRENGTHS WEAKNESS Marketing expertise Innovation Location Quality process Business that adds value to service Un- differentiated service Risk of stagnant marketing strategy Low employee morale Wage plan External Factors OPPORTUNITY THREAT Improve performance Innovation Patents Adding of new services Endorsements by celebrities Can be expensive Can be copied Can become hectic work for employees Can cause a problem for taxation 1. The company should introduce a scheme where a particular employee is been rewarded regardless of his incentives. 2. The company should develop their own USP to reach out to more customers. 3. The company should understand the competitor’s strategy well and try to be more innovate in their own strategy reach out to more customers in order to regain their number one position. 4. The company should carry out some training sessions that are going to be more creative and fun 5. The customers who visit regularly should be given some discount when the customer buys any mega deal 6. The company should maintain the standard salary of the industry to retain their employees. 7. The customers should be given a card on which they can add credit points on the basis of coffee they purchase so that when the customer buys the same coffee next time he gets a discount. 8. The customer should be encouraged to invest in the companies share by doing this the customer will indirectly help the company to advertise and hence the company will get publicity. 9. If the company adds some more kind of flavors and varieties this will attract the customers.

Movies summery Essay Example | Topics and Well Written Essays - 1000 words

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Ethics and Law in Nursing Essay Example | Topics and Well Written Essays - 2000 words

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